Why my iPhone is Totally Bricked?

One thing that we have to mention about iPhone is that malicious remote lock has always existed, but hacker issue happened some time earlier was always about Netease email password disclosure. Official Apple customer service indicated in unofficial channel that due to massive security problem of a certain mailbox, 400 hotline becomes so stressful and “really hot”.

What to do if iPhone is remote-locked?

We provide some solutions in two different circumstances.

1．Login your Apple ID, and try to retrieve your account and password first after you find your iPhone is locked, and then modify the password for your mailbox and Apple ID. If ID retrieve fails, call official Apple customer service right away, provide original ID registration information and security questions, and then you can have your original Apple ID back and unlocked. If it goes well, you can have your phone unlocked very soon.

2. If you forget your security questions, or they are modified by the hacker, then you cannot retrieve your Apple ID and unlock. Provide purchase information like invoice (or other purchase evidence), warranty card, and packaging box etc. to Apple Customer Service, and have them to unlock your iPhone. Otherwise, there is no way unlocking.

How does Apple feel about it?

After calling the customer service, we are aware that since the second half of last year, malicious remote lock for iOS devices have happened a lot, and the Service says they can help with unlocking. It comes with two circumstances, one is to retrieve Apple ID and unlock, which is the most efficient way.

The other one is to provide purchase evidences and unlock, which brings about the most complaints. It will take a long time from 10 days to half a month, since authenticity verification takes time, and unlock is finally operated by Apple US headquarters.

Remote Lock is troublesome; 2-step keeps safe and sound

The best way to deal with Apple ID security problems is to turn on 2-step Authentication. But how? digi.sina.com.cn makes it into a detailed training video, I bet you can get it within 10 mins.

To make it simple, 2-step Authentication is like: your wife calls you, and you say you are with your friends, and then your wife calls your friends to confirm. Confirmation from your friends is like the second step authentication. In this way, even if your password is disclosed, the thief cannot access to your account. To turn on 2-step Authentication, you will get a 4-digit verification code channel, i.e. you’ll have to provide personal mobile number. Apple says: once the authentication is turned on, every time you login your Apple ID, iCloud, or go shopping in iTunes, iBooks and App Store, you’ll be required to input your password and a 4-digit verification code. Every iOS device with “Find my iPhone” on can use “Find my iPhone” to receive a code.

2-step Authentication enhances the security of Apple ID. Once it is turned on, you can only access to and manage your account with password, verification code sent to your device or recovery key, no any other options. To avoid any hacker issue and remote lock, digi.sina.com.cn remind you to pay attention to the security of your Apple ID, and turn on 2-step Authentication before it’s too late. Another reminder: “Villains can always outsmart”. Even if your do as above, we cannot make sure your ID is always safe. Remember, only relatively safe, no completely sure.